Shipping & Returns
Standard delivery via Australia Post
Our standard service delivers your item within 5-7 working days within Australia. Delivery times depend on delivery method used and location.
When will my product be shipped?
We aim to ship orders within 24-48 hours of purchase. However, we are not open on Sunday and Monday - All orders placed from Saturday to Monday will be posted on Tuesday. In some cases it may take longer due to the fact that we may have to order the product in. An email will be sent to the customer if orders get delayed due to stock issues.
How much will my parcel cost to deliver?
Size, weight and the distance & method your parcel has to travel will all determine how much your item costs. Shipping totals will be calculated upon checkout.
What delivery method do you use?
We use Australia post for express or regular deliveries. If you want to organise a courier to collect your item we are happy to package your items for collection. You can place your order online with the option of "Click and Collect" and we will pack your order for you to collect in store. If you have any questions don't hesitate to contact our friendly sales staff on 02 9832 7406 or email firstname.lastname@example.org with the name and shipping address.
Do you ship internationally?
Please contact our friendly sales staff on 02 9832 7406 or email email@example.com for international shipping rates.
My parcel has not arrived?
On rare occasions delivery can be delayed due to natural disasters. If your parcel has not arrived within 5-7 working days, please contact our sales staff on 02 9832 7406 or firstname.lastname@example.org with your order number for up to date information.
I need to Return and exchange a product which I ordered incorrectly?
Please note that the product needs to be in its original packaging with no signs of use in order for a exchange/refund. Return shipping will need to be covered by the customer for incorrectly ordered items.
Return and Refund?
Please note that the product needs to be in its original packaging with no signs of use in order for a refund. Pack and send your item to "Elite Sports Aus" 3 Orcam Lane, Rooty Hill, NSW 2766 with your order number clearly marked on the box for a refund. Refunds are generally processed within 1-2 business days minus the shipping from your original order.
How long do I have for an exchange/refund?
7 days from the date of purchase/arrival.
Christmas Shipping Times
Last shipping dates for Brisbane, Melbourne and Sydney to ensure delivery: Friday 14th of December. Last trading day before Christmas is Saturday the 22nd of December. We will reopen on Tuesday 8th of January 2019