SOFTBALL NSW PREFERRED EQUIPMENT SUPPLIER

Shipping & Returns

Flat rate delivery

Our Flat Rate standard service delivers your item within 5-7 working days* within Australia.

When will my parcel arrive?

Delivery times depend on delivery method used and location. We aim to deliver your parcel within 5-7working days of you placing an order online.

How much will my parcel cost to deliver?

Size, weight and the distance & method your parcel has to travel will all determine how much your item costs. Email or call one of our sales staff on 02 97938992 or sales@elitesportsaus.com to delivery quotes

What delivery method do you use?

We generally either use Australia post or Couriers please depending on location and weight of product. Items traveling via "Couriers Please" needs to be signed for or we can advise Couriers Please to leave it in a safe place. Please note "Elite Sports Aus" takes no responsibility on items being stolen or missing when advising Couriers Please to leave at residence.

Do you ship internationally?

Please contact our friendly sales staff on 02 97938993 or email sales@elitesportsaus.com.au for international shipping rates.

My parcel has not arrived?

On rare occasions delivery can be delayed due to natural disasters. If your parcel has not arrived within 5-7 working days, please contact our sales staff on 02 97938992 or sales@elitesportsaus.com.au with your order number for up to date information.

I need to Return and exchange a product which I ordered incorrectly?

Please note that the product needs to be in its original packaging with no signs of use in order for a exchange/refund. Return shipping will need to be covered by the customer for incorrectly ordered items.

Return and Refund?

Please note that the product needs to be in its original packaging with no signs of use in order for a refund. Pack and send your item to "Elite Sports Aus" 51 Birch ST, Condell Park, NSW 2200 with your order number clearly marked on the box for a refund. Refunds are generally processed within 1-2 business days minus the shipping from your original order.

How long do I have for an exchange/refund?

7 days from the date of purchase/arrival.

Christmas Shipping Times

Last shipping dates for Brisbane, Melbourne and Sydney: Monday 22nd December

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